b:supported

Let us help with the ongoing maintenance, leaving you free to run your business.

Our b:supported packages include: website updates, security monitoring, hosting and WordPress support. b:supported includes complimentary studio time to use on website updates.

WordPress Updates

WordPress regularly release updates to boost security, implement additional features and to keep up to date with changes in technology. Out of date software is a security risk, therefore keeping your WordPress website compliant and up to date is top priority.

  1. Monthly WordPress and Plugin updates
  2. Daily monitoring of your website for any urgent updates that might need as an emergency
  3. Proactive advice for when plugins need to be removed because they have either been discontinued or can be replaced with better alternatives
  4. Monthly email with a record of activity taken which can be used to show GDPR compliance
  5. Broken link check
  6. Monthly manual testing of the site to check everything is working as expected
  7. Up to 30 minutes of development time each month to resolve any potential issues with updates

WordPress Security

We proactively scan and block malware and hacking attempts, and in the unlikely event that your WordPress site is hacked, we’ll fix it for you!

  • 24/7 advanced website monitoring
  • Scanning of code to prevent from hacks and unusual activity
  • Monitoring and blocking of potential attacks
  • Removal hacks (for websites that we are hosting) if they occur on a WordPress website
  • Staging site for testing and rolling out changes/updates
  • Page speed performance check

WordPress Hosting

Fully managed super fast WordPress optimised hosting

  • High-specification professional WordPress hosting
  • Fast hosting with caching
  • Daily backups

Client self hosting will need to check with their supplier for their specification, backups and disaster recovery.

WordPress Support

You and your team will be fully supported in the day to day management of your website. You may have forgotten how to do something, made an error or need to ask a question.

  • WordPress support for you and your team during usual office hours
  • Proactive advice, suggestions and support
  • Phone and email support during standard office hours
  • Email support and emergency telephone number for urgent out-of-hours assistance *
  • Monitoring broken links

*Emergency rates may apply.  Emergency support cannot be guaranteed (but we will try!)

Investment

Micro

£38.50 per month

Small Business (under 1Gb)

£71.50 per month (includes bonus 30 mins studio time per month*)

Standard Business (1-2Gb)

£137.50 per month (includes bonus 1 hour studio time per month*)

eCommerce/Large (over 2Gb)

£269.50 per month (includes bonus 2 hours studio time per month*)

*Studio time to be used for website updates in one chunk of activity and cannot be rolled over.
All charges are subject to VAT.

Questions?

We know that working with a web agency can be a big step and we promise to always answer your questions in plain English. Please do not hesitate to get in touch if you have any questions at all about our small business web design services.

We are usually still able to offer the b:supported package. Unfortunately, there would be no discount on costs as any savings would be offset by the additional layer of dealing with a third-party. We do prefer to host the websites ourselves as it gives us full control and allows us to be more responsive.

Please note – not all hosting is equal, please do check that your hosting provider is including a daily backup and disaster recovery process.

Your website is at high risk if you have no provisions at all for security management. Gradually, over time, your website becomes less and less secure and without monitoring a hack can cause untold damage. Malicious websites may also be removed from the Google search results and blacklisted. It would be difficult to show GDPR compliance if elements of the website were out of date.

We highly recommend either our support package or for you to arrange something similar in-house.

Yes! If you decide to pay annually in advance you will receive a discount.

There is no minimum length of the contract. You are able to cancel at any time with 1 month’s notice.