Working with a web design agency is a significant investment, and we think you should feel genuinely confident before you commit. So here is exactly what we promise, and how we work.
Most of our clients approve the homepage web design after one or two rounds of feedback. But we don't count revisions or put a limit on how many times we'll refine an idea. If the design isn't meeting the brief, we'll rethink it. That's not a reluctant concession, it's just how we work.
We also use prototypes and mockups to explore ideas before committing to a full design direction. Good web design rarely goes in a straight line from brief to finished article, and we don't pretend otherwise. We keep the creative process open and collaborative throughout, because that's what produces the best results.
A lot of agencies treat sign-off as a closed door. We don't. If a better idea comes up during the project, whether that's from you or from us, we'll explore it. We'd rather build the right thing than stick rigidly to an early decision just because it was agreed at a particular stage.
The one caveat is that if the brief changes significantly, or someone new joins the project with a substantially different direction in mind, we'll have an honest conversation about what that means for timescales and budget. That's only fair. But for normal creative iteration, we stay flexible.
Once your website is live, we run a 12-week post-launch programme as standard. That includes daily checks in the first week, weekly reviews through weeks two to four and fortnightly optimisation sessions through to week 12. We use real visitor data to refine content, calls to action and page performance so the website keeps improving after it goes live.
We also sometimes spot things after launch that we want to improve. If we think of a better way to do something, we'll tell you. That creative thinking doesn't stop at the moment the website goes live.
Our quotes are fixed. In over 20 years we've rarely needed to revisit a price, and when we have it's been because the scope changed significantly on the client's side. You'll always know what you're paying before we start.
You're in Safe Hands -
The same team works on every project we take on, whether that's a first website for a new small business or a complex build for a larger organisation. You'll deal directly with the people doing the work, and we'll be here long after launch for support, updates and whatever comes next.
Every project we take on comes with the same commitment: we’ll keep working until we get it right, and we’ll be here long after launch. If you’d like to talk through what your project involves, get in touch with the b:web team and let’s have a conversation.
