Website care packages.

Website support, security & hosting that grows with your business. We offer website care and ongoing support for every website we build: hosting, security, WordPress updates and backups, so you don’t have to think about the technical side once your website is live.

Whether you’re running things on your own or as part of a growing team, we will handle the maintenance so you can focus on running your business.

Your WordPress website design

Our support services.

Website support services - WordPress upgrades

WordPress & Plugin Updates

WordPress and its plugins release updates regularly to fix security issues, add features and stay compatible with newer technology. Leaving a website out of date is one of the most common ways websites get hacked.

  • Daily monitoring for WordPress and plugin updates
  • Emergency updates as required
  • Monthly scheduled WordPress and plugin updates
  • Automatic rollback if an update causes a problem
  • Monthly manual testing to check everything still works as it should
  • Monthly GDPR compliant report of activity undertaken *
  • Advice on plugins that should be removed or replaced *
Website support services - WordPress Security

WordPress Security

Nobody wants to think about their website being hacked! That’s why we keep watch on your website every day, so if anything looks off, we catch it early and sort it before it becomes a problem.

  • 24/7 monitoring for malware, backdoors and malicious code
  • A firewall that blocks malicious attacks before they start
  • Protection against brute-force login attempts
  • Real-time blocking of known malicious IP addresses
  • Two-factor authentication (2FA) set up
  • SMTP email set up and maintained
  • Web Developers on hand to review and act on anything flagged *
  • FREE hack removal for websites we host *

WordPress Hosting

We will host your website on carefully selected high-specification, WordPress-optimised servers.

  • Fast, professional WordPress hosting with caching
  • Daily automated backups, kept securely and ready to restore
  • An extra backup kept off-site, just in case!
  • SSL certificates
  • Staging website for testing changes safely before they go live
  • We monitor hosting performance and move you to a better provider if yours ever falls short, at no extra hassle to you
Website support services - WordPress content management

Website Management

You and your team will be fully supported for the day to day running of your website. You may have forgotten how to do something, made a mistake, or just have a question.
  • WordPress support for you and your team during office hours
  • Advice and suggestions when we spot something worth changing
  • Phone and email support during office hours
  • An emergency out-of-hours number for urgent issues **
** Emergency rates may apply. We can’t guarantee emergency support outside office hours, (but we’ll always try!).

Your investment.

Micro

£42.35 per month

(excludes: items highlighted with *)

Small Business

£78.65 per month

(includes: 30 mins studio time per month)

Standard Business

£137.50 per month

(includes: 1.5 hours studio time per month)

eCommerce/Large

(POA)

Search Engine Health.

(optional extra)​

You know you should be checking Google Analytics and Search Console regularly. Most business owners mean to, then don’t, life gets in the way. Let us take care of it for you, so small issues don’t turn into big headaches down the road.

This package covers all the monitoring and admin that gets put off. If any of it turns up something worth fixing and you’d like us to make the change, that’s covered by your studio time or, if extra work is needed, an additional charge may apply.

Proactive action and advice on what to do next to keep your website healthy!

Just £125 per month.

Watching for crawl errors

...so Google can actually find and read your pages properly

Catching indexing problems early

...so a page doesn't quietly disappear from search results

Spotting sudden drops in visibility

...before a slow decline turns into a loss in enquiries

Checking manual actions that Google flags

... which, if left unresolved, can push your website out of search results

Investigating security issues that Google flags

... as an unresolved hack warning can scare visitors away and tank your rankings overnight

Finding broken links

...so visitors and Google never hit a dead end, which erodes trust and rankings alike

Confirming your sitemap is working

...ensuring that new and updated pages are always found

Tracking your search terms

...keeping an eye on which terms you're gaining or losing ground on

Keeping an eye on your Google Business Profile

...as an unanswered bad review or an out-of-date opening time can quietly send local customers to a competitor

Collating your traffic & search performance

...so you don't have to dig through the reports yourself and risk missing a warning sign

Summary report of enquiries

...so you know how your website is performing and how to improve it

Checking your page speed

...to ensure that it hasn't quietly slipped due to code or plugin changes

Questions?

We know that working with a web agency can be a big step and we promise to always answer your questions in plain English. Please do not hesitate to get in touch if you have any questions at all about our small business web design services.

We can usually still offer support with your website hosted elsewhere, but there’s no discount, since the savings are offset by the extra work of dealing with a third-party host. We prefer to host websites ourselves so we can act quickly when something needs fixing, without waiting on someone else. If you do host elsewhere, check your provider includes daily backups and a proper disaster recovery process, not all of them do.

Without ongoing security management, a website gradually becomes more vulnerable. A hack can cause serious damage, and Google can remove or blacklist compromised websites from search results. It also becomes hard to show GDPR compliance if parts of the website are out of date.

We’d highly recommend either our website support packages.

Yes! If you decide to pay annually in advance you will receive a discount.

There is no minimum length of the contract. You are able to cancel at any time with 1 month’s notice.

We handle the technical setup (SMTP, DNS, 2FA), keep your plugins updated and tested, back your website up daily, and step in the moment something looks wrong. If you host it yourself, all of that responsibility, and the time it takes, sits with you.

Hosting your website yourself is cheaper on paper. Here’s what you’re getting instead when you host with us.

  • We choose and manage your hosting provider. We monitor it, deal with the hosting company directly when there’s an issue, and move you to a better provider if the one you’re on stops performing.
  • We keep your setup to the right standard. Things like SMTP email, DNS settings and two-factor authentication get set up properly and reviewed as your needs change. Small changes are usually covered by your support package; bigger ones may need studio time, and we’ll always tell you which before we start.
  • We monitor uptime and hacking attempts around the clock, with measures in place to stop attacks before they succeed. If a hack does get through, we deal with it.
  • We keep your plugins updated, which is one of the biggest factors in keeping a WordPress website secure. Every update means reading documentation, checking for conflicts and testing the website, so we do this carefully rather than automatically updating everything the moment it’s released.
  • We tell you when a plugin needs replacing or is no longer needed, rather than letting your website quietly accumulate outdated software.
  • We back up your website every day, keep those backups safe, and can restore your website from a working backup if the worst happens.
  • We’re on hand when you’re stuck, whether that’s a login problem, a page that needs updating, or an image that needs swapping. If you’d rather we made the change, we can, up to the studio time in your package.
  • Free consultancy whenever you want to talk through changes or upgrades to your website.
  • Real people are looking after your website, using trusted monitoring tools behind the scenes, making sure you’ve got exactly what you need. Not too much, not too little, with all the technical legwork handled for you.

Hosting it yourself means registering and paying for hosting directly, applying your own updates, setting up and monitoring your own backups, and dealing with any security issues or downtime on your own or through a separate provider. It can work well if you have the time and technical know-how, but the responsibility for keeping the website online, secure and backed up sits entirely with you.